How can I pay?

You can pay by Paypal or by credit card introducing your information, not being necessary having a Paypal account.  

International Shipping

We ship worldwide and we are still working to introduce all areas. Please if your country doesn't appear already, please send us an e-mail telling us the address and the items you are interested into purchase and we will arrage it for you as soon as possible.

How much is shipping?

We have new reduced shipping rates and free shipping if you reach the minimum.

If you purchase several pieces and you do not reach the minimum, then only one flat rate is applied, the one of the bigger item.

Click for shipping prices 

When I will receive my parcel?

Once your order leaves our headquarters, the estimated delivery time is from 5-10 days for Europe and 10-15 for the rest of the world.

Cancellations, Exchanges and Returns

How can I cancel my order?

Once you confirm your order we can not cancel it, so please check your shopping cart before check out.

Is it possible to exchange the size or color of my received items?
Of course, we guarantee the exchange of any item purchased on Su-Shi-Shop.com that you are not completely happy with within 15 days of receipt. You can exchange it by another size or color.

For the exchange please check the following points:

- The product can not be worn or damage.
- It must be shipped in the same conditions in what it was received, with all the tags intact and original packaging.
- Must be in our offices within 15 days of receipt

To ask for an exchange please contact with us in our contact form, filling in the order number and your name, the reason of the exchange and the color or size that you want to check and inform you about the availability.

Please send us the item in it is original packaging and including all the tags and documents included. Notice that you will be responsible of the cost of the return. We will not accept any parcel by cash on rewards.

If you have any doubt please contact us in our contact form.

After checking the item we will let you know if you have right to the exchange that will be made as soon as possible.

We will not exchange those items that are not in the same conditions than in what were received, or that have been used.

Once we have checked that the item follows our conditions, previously mentioned, we will proceed to send you the new size or color, charging you the shipping cost or using a cash on rewards service.

We can only accept items purchased in our online store.

For hygienic we will not accept any exchanges or returns in jewellery.

How can I return my order?

We only accept returns in case of manufacturing fault.

In the case you consider in the moment of the reception of your order any item has any manufactoring fault, contact us inmediatly using our contact form, informing us about the fault. (We inform you that every item  follows our quality control checking, being checked again before sending it to avoid these kind of situations).

You will have to return the item to the address we will let you know within 15 days of receipt. We will check carefully the returned item and we will inform you by e-mail if you have right to a substituition. If proceed, you will receive a new item  free of faults with no charge. You will only receive a refund in case we don't have more stock of the faulty item.

Please send us the item in it is original packaging and including all the tags and documents included. Notice that you will be responsible of the cost of the return.